Inclusive Home Care

Complaint & Grievance Resolution Training

Complaint & Grievance Resolution Training

Click here to download the Training document.

After reading the document, please begin the test below:
Staff Name*
First Last
Staff Email*
Complaint & Grievance Resolution Training Test
1. The Agency Administrator oversees the Agency Complaint/Grievance process.
- True
- False
2. We should never tell our supervisors if a client has a complaint.
- True
- False
3. Clients receive information about how to voice a complaint/grievance upon admission to the agency.
- True
- False
4. Our agency does an investigation of complaint/grievances received.
- True
- False
5. Retaliation is strictly prohibited against an individual who voices a complaint/grievance.
- True
- False
6. Only a client can voice a grievance.
- True
- False
7. If an individual is not satisfied with the results of the Agency Administrator’s results, they have no recourse.
- True
- False
8. A client/family member may also voice their complaint/grievance with the state home care line.
- True
- False
9. Our Agency QA program provides review of complaints.
- True
- False
10. For complaint investigations, all the agency does is speak with the client.
- True
- False

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